Welcome
Velocity Shipping Help Center
Find answers, guides, and everything you need to ship smarter.
Browse by Topic
Getting Started
Key concepts, dashboard navigation, and setup checklist.
🔐Authentication & Access
Login, password reset, sub-users, roles, and API keys.
🛍️Store Integrations
Connect Shopify, WooCommerce, and other storefronts.
🤝Partner Integrations
Clickpost, Pragma, Unicommerce, Vinculum, EasyEcom.
🚚Carrier Integrations
Delhivery, BlueDart, DTDC, Ekart, Xpressbees, Shadowfax.
📦Tracking & Order Status
Status meanings, tracking issues, and order synchronization.
🏭Warehouse Management
Add warehouses, RTO addresses, and multi-warehouse setup.
⚙️Shipping Rules
Carrier selection modes, rule conditions, High Performance mode.
✨Smart Features (VAS)
AI Calling, WhatsApp Notifications, RTO Prediction, Early COD.
📊Reports
Download shipment data, schedule reports, custom exports.
🛠️Common Issues
Troubleshoot the most frequent shipping and account problems.
⚡Features
Returns & QC, NDR management, COD reconciliation, and more.
Need More Help?
Can't find what you're looking for? We're here to help!
- Email: support.shipping@velocity.in
- Live Chat: Click the chat icon in your Velocity Shipping dashboard
- Account Manager: Reach out to your dedicated account manager
Our support team typically responds within 2-4 hours during business hours.
Something Missing or Incorrect?
This Help Center is actively maintained. If you find an answer that is outdated, a topic that is not covered, or information that seems incorrect:
- Email us: Send feedback to support.shipping@velocity.in with the subject line "FAQ Feedback — [topic]"
- Be specific: Include the page title, the question it relates to, and what information you believe is missing or wrong
- Suggest content: If you have a question that keeps coming up in your team and it is not answered here, tell us — we will prioritise adding it
We review feedback weekly and aim to publish updates within 5 business days.