AI Agents for D2C Brands

AI that connects. Acts.With AI Agents

Velocity Connect turns customer messages and calls into outcomes, more orders confirmed, more carts recovered, more revenue, without the hassle of building it yourself.

One AI team. Every order

Tara

Tara

Shopping
concierge

Turns browsers into buyers

Veer

Veer

Order
guardian

Confirms every order before dispatch

Pawan

Pawan

Last-mile
hero

Saves at-risk deliveries from RTO

Vani

Vani

Call
Concierge

Steps in with a call when text goes unanswered

Sneha

Sneha

Retention
specialist

Turns buyers into repeat customers

Jaya

Jaya

Resolution
champion

Resolves queries with order context

Confirm ordersFix addressesResolve NDRsCut RTO
Recover cartsConvert COD to prepaidAnswer queriesDrive repeat orders
Brands that put trust in us
Metrics/Impact

Results D2C brands see

Real numbers from brands running their customer conversations on Velocity Connect

0+

businesses onboarded

0.0Mn+

conversations handled by AI

0%

lower RTO rate

0%

abandoned carts recovered

Problems

Disconnected conversations
are costing D2C brands growth

Each problem has a dedicated agent

Every order has a moment where it can go wrong. We've got an agent watching each one

Shoppers leave without buying

A missed question or slow reply turns buying intent into a lost sale

Risky COD orders ship unconfirmed

Fake, impulse and wrong-address orders turn into RTOs, and you pay shipping both ways

Failed deliveries don't get recovered

When NDRs aren't acted on fast, deliverable orders come back as RTO

Buyers don't reply on WhatsApp

Without a reply, orders sit unconfirmed and failed deliveries stall

First-time buyers don't come back

Without a timely nudge after delivery, one-time buyers stay one-time

Support conversations lose context

Without live order and shipment data, buyers repeat themselves and wait longer

Your brand speaks. Agents stay behind the scenes.

Your AI team

Meet the AI team built to drive
D2C growth

Velocity Connect puts an AI agent at every key customer moment, connecting, acting, and following through to keep communication seamless and drive more revenue.

Tara

Turns browsers into buyers

Does: Answers product questions, recommends the right products, and follows up on abandoned carts

Drives: Conversion rate · Cart recovery

Tara

Shopping concierge

Veer

Confirms every order before dispatch

Does: Verifies each buyer's intent, checks the address, and updates your OMS before a rupee is spent on shipping

Drives: Fewer RTOs · Better delivery rate

Veer

Order guardian

Pawan

Saves at-risk deliveries from RTO

Does: Acts on NDRs to get customers ready for the next attempt, turning a missed delivery into a completed one

Drives: NDR resolution rate · Orders saved from RTO

Pawan

Last-mile hero

Vani

Steps in when text goes unanswered

Does: Calls customers who go quiet on WhatsApp to confirm the order, fix the address, or save the delivery

Drives: Contact rate · Orders recovered

Vani

Call concierge

Sneha

Turns buyers into repeat customers

Does: Re-engages customers after purchase with personalised, hassle-free reorder and win-back conversations

Drives: Repeat rate · Customer revenue

Sneha

Retention specialist

Jaya

Resolves queries with order context

Does: Answers support queries using live order and shipment information, and hands off to your team with full context

Drives: Faster resolution · Better CSAT

Jaya

Resolution champion

Built to act. Across every agent

Gets smarter with every conversation

Velocity Connect learns from human corrections and escalations, so your AI team keeps improving instead of following the same static script

One conversation, every channel

Every agent and channel shares one customer history, so buyers don't repeat themselves and handoffs don't stall

Specialists that work as one team

COD, NDR, returns and support agents hand off to each other with shared context, so every conversation keeps moving toward the right outcome

Voice that keeps up

Sub-second responses make AI calls feel natural, with no awkward pauses.

Why brands switch to Connect

Where Conversations
Turn Into Outcomes

Velocity Connect goes beyond replies and workflows with a connected AI team that acts across the customer journey to drive outcomes and revenue

  • What it is
  • 360° lifecycle coverage
  • Acts, not just replies
  • Remembers the customer
  • Stops RTOs before they happen

Velocity Connect

Understands. Acts. Delivers.

  • Agentic AI – plans, acts, remembers
  • One team, pre-purchase → post-delivery
  • Confirms orders, fixes addresses, updates your OMS
  • One memory, first message to last order
  • Text → AI call automatically

Shiprocket Engage

Automates. Engages. Routes.

  • Workflow automation + AI chatbot
  • Pre- and post-purchase, in separate tools
  • Confirms COD orders and verifies addresses
  • No shared agent memory
  • IVR Calls

BiteSpeed

Markets. Engages. Recovers.

  • AI agents, marketing-led
  • Marketing-first; RTO via voice calls
  • Confirms orders by voice; no address fix
  • No shared agent memory
  • No WhatsApp follow-up
How it works

Connect once. Let your AI
team drive outcomes

Set up Velocity Connect on your store, knowledge base, and channels. Then every conversation moves from question to action, escalation, and resolution.

Step 01

Connect your store and channels

Storefront, OMS, and WhatsApp Business (with green-tick verification) linked in one setup

Step 02

Build the knowledge base

Catalog, policies, and FAQs ingested so answers come from your content

Step 03

Configure your flows

Order confirmation, COD, NDR, and escalation rules mapped to your process

Step 04

Customer reaches out

On WhatsApp, email, or site widget, answered instantly with order context

Step 05

No response? AI calling kicks in

Vani calls if the chat goes quiet

Step 06

Escalation and logging

Unresolved cases go to a human with full context; everything syncs to your OMS and dashboard

Channels

Every channel. One team
behind all of them

Same agents, same context, no matter where the conversation starts

WhatsAppAI CallsIVR CallEmailWebsite WidgetSMS
Testimonial

Trusted by Founders

See how Velocity’s AI-powered customer communication is already helping brands reduce RTOs and improve delivery outcomes

Velocity Connect Vani has been a game-changer for my company, The dashboard is intuitive and user-friendly, making it easy to manage our operations effectively. The team behind Vani is truly remarkable—they bring fresh, innovative ideas that align perfectly with our needs. Vani's communication with customers is exceptional, ensuring a seamless and professional experience. Their supportive team is always ready to help. Thanks to Vani, handling customer calls has become much more efficient, saving us significant time and resources. I highly recommend Velocity Connect to any business looking to streamline their operations and enhance customer interactions! Keep up the great work!

Homemonde

Abandoned carts were a problem we'd simply accepted — customers would reach checkout and disappear. Velocity's AI cart recovery changed that. Within minutes of a drop-off, customers get a personalised WhatsApp message with their product, price and an extra discount, and can confirm the order in a single tap. What surprised us most was the prepaid uplift: a much larger share of recovered orders now come in paid upfront, which means fewer RTOs and healthier margins. In 4 weeks it has recovered ~1000 orders and ₹3 lakhs in revenue we'd otherwise have lost.

Paritosh Bindra, Co-founder, Ctrl8.in

Velocity's AI knows exactly when to follow up and what to say. Its WhatsApp reminders feel personal, not spammy, and customers complete their orders in minutes. It's like having a recovery team working 24/7.

Raghav, Co-founder, Blynk

Frequently Asked Questions

We’ve answered some of the most common questions below. Still curious? Our support team is just a message away—always happy to help

How does Velocity Connect reduce RTO for COD orders?

Veer confirms every COD order and verifies the delivery address before it ships, catching bad orders and address errors at the source instead of after the courier fails. If a customer doesn't respond on WhatsApp and you've turned on AI calling, Vani follows up with a call. Because these agents work off Velocity's live shipment and courier data, every follow-up reflects where the order actually is.